Reference

Terms That Govern Your eb99 Account

These terms set out what you agree to when you open and use an eb99 account — covering deposits via bKash, Nagad, and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket paymentsWithdrawal conditionsAccount securityApplicable law
eb99 Terms That Govern Your eb99 Account
HOW WE OPERATE

How eb99 Handles Your Account

We apply consistent standards to every account — from how your payment details are stored to how we respond when something goes wrong. Here is what that looks like in practice.

Payment Data Security We do not store your bKash, Nagad, or Rocket PIN or full wallet credentials. Transactions are initiated through the payment network's own confirmation flow, keeping your wallet details on their side.
Account Verification We may ask you to verify your identity before processing a withdrawal. This step protects your account from unauthorised access and keeps the withdrawal going to the right wallet.
Data Retention We keep account and transaction records for as long as required by applicable law and our internal compliance obligations. You can request a summary of your account data by contacting support.
Requesting Changes To update your registered details or request account closure, contact support through live chat or email. We process closure requests after confirming your identity and settling any pending balance.
TERMS CONTACT

Questions About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account or a transaction, reach our support team through the channels below. We handle terms-related queries separately from general account help so they get to the right person faster.

Live Chat Open the chat widget from any page on eb99 to reach a support agent directly. Use this for urgent account or payment queries tied to these terms.
Email Support Send a detailed message to our support address for written records of your query. We respond to terms and account-related emails in the order they arrive.
Account Help Centre Log into your account and open the Help section to submit a ticket. Attach any relevant transaction reference from your bKash, Nagad, or Rocket history.

Common Questions on These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account changes, and what happens if something goes wrong.

Eligibility depends on your local law and the regions eb99 currently supports. If online wagering is restricted or prohibited where you are, you are not eligible to register or hold an account.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches these terms and may result in your account being suspended.

Deposits are credited once confirmed on the payment network. If yours has not appeared after the usual confirmation window, contact support with your bKash transaction reference and we will investigate.

Go to the withdrawal section in your account, enter the amount, and confirm. We send funds back to the wallet used for your deposit where possible. Identity verification may be required before the first withdrawal.

We notify you through your registered account before any material change takes effect. Continuing to use eb99 after that notice means you accept the updated terms.

Contact support via live chat or email to request account closure or a copy of your data. We confirm your identity first, settle any remaining balance, and then process the request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.