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Terms That Govern Your eb99 Account

Access to eb99 and use of our services — including deposits and withdrawals through bKash, Nagad, and Rocket — is subject to these terms and depends on your local law and eligible region.

Account EligibilityWallet TermsJurisdiction ConditionsUser RightsPolicy Updates
eb99 Terms That Govern Your eb99 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — your registered mobile number, wallet details for bKash, Nagad, or Rocket, and transaction records. We do not sell your data to third parties.

Cookie Use

Cookies on eb99 keep your session active across pages and remember your device so returning logins are faster. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is verified via OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Retention and Requests

We retain account and transaction records as required by applicable rules. To request access to your data or ask for corrections, contact support with your account ID and the specific request in writing.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Live Chat Open the chat widget from any page on eb99 to reach our support team directly. For account or terms queries, have your registered wallet number ready to speed things up.
Email Support Send detailed legal or account queries to our support email. We respond to written requests in the order received — include your account ID and the specific clause or issue you are asking about.
Help Centre Our help centre covers common questions about account terms, wallet verification, and what to do if your bKash or Nagad transaction is flagged. Check there first for a faster answer.

Common Questions About eb99 Terms

Account eligibility depends on your local law and the region you are accessing from. It is your responsibility to confirm that using eb99 is permitted under the laws that apply to you before registering.

Flagged transactions are held pending identity verification. Contact support via live chat with your wallet number and transaction reference and we will review it — most cases are resolved after a quick check.

Yes. Send a written request to our support email with your account ID. We will confirm what data we hold and provide it in line with applicable rules, usually within a reasonable processing period.

Contact support through live chat or email and request account closure. Any pending balance linked to your Rocket, bKash, or Nagad wallet will be processed before the account is deactivated.

Our terms are written to reflect the conditions under which eb99 operates for supported regions. Access and enforceability depend on local law where you are located — we do not make legal determinations for individual users.

We post the updated terms here with a revised effective date. If you use eb99 after that date, you have accepted the changes. Check this page periodically, especially after receiving any account notification from us.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.