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How eb99 Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you use eb99, how we store it, and what you can do about it — whether you want to access your records, update your details, or ask us to remove…

Account Data ProtectionbKash & Nagad PrivacyYour Right to AccessData Retention Policy
eb99 How eb99 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. We flag unusual device or location access and may ask you to re-verify before allowing a session to continue.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies in your browser; functional cookies are required for account access.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. Transaction records tied to bKash, Nagad, or Rocket payments are retained for dispute resolution.

Requesting Changes

You can request access to your personal data, ask us to correct inaccurate records, or request deletion by contacting support. We will confirm your identity before processing any such request.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.
Live Chat Open the chat window from your account dashboard to speak with our team directly about account data, access requests, or any privacy concern you have.
Account Settings Many data preferences — including communication opt-outs and session history — can be managed directly from the settings section inside your eb99 account.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device and session data each time you sign in.

We share only what is needed to process your transactions with payment providers like bKash, Nagad, and Rocket. We do not sell your personal data to advertisers or unrelated third parties.

Contact our support team via email or live chat with your account details. After we verify your identity, we will provide a summary of the personal data we hold on your account.

Yes. Submit a deletion request through support. Some records — such as transaction logs tied to Rocket or Nagad payments — may be retained for a period as required by applicable rules before full removal.

We use cookies to maintain your login session and save your preferences. You can block or clear cookies in your browser settings, though doing so may affect how your account functions during a session.

Your active account data is deactivated. Transaction records and identity verification data are retained for a set period under applicable rules, then removed. Contact support for details specific to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.